What We Do

Our Services

Our Aim

The Bright Connections Children Contact Centre aims to promote a safe, warm, positive, and purposeful environment for children and their families to come together.
How we do this:
  • We provide a child centred approach.
  • We provide experienced qualified staff with enhanced DBS status.
  • We provide a warm comfortable, safe, secure environment.
  • We provide an independent and impartial service.
  • We promote an atmosphere of partnership and co-operation.
  • We encourage siblings’ relationships.


Supervised Contact
Hospital Contact
Supported Contact
Handover Service

Supervised Contact

Supervised contact is the supervision of a child(ren) by a safe adult.

Supervised contact is used when it has been determined, that in order for a parent(s) or connected other* to see the child(ren) they must be supervised.

Supervised contact supports the physical safety of a child(ren) and promotes their emotional wellbeing whilst at contact.

Contact is supervised from arrival to departure.

All supervised contacts, to include community base, include an observation contact report.

Hospital Contact

Hospital contact is a service that we provide for parent(s) or connected other* that have a child in hospital and require supervision while they are there.

We have a wealth of experience working with parent(s) and their new born babies. From feeding, changing, emotional warmth and stimulation. We offer supervised contact in hospital for babies, toddlers and older children.

Contact is supervised throughout. An observation contact report is provided.

Supported Contact

Supported contact is a low level of supervision for parent(s) child(ren) or connected other*.

This form of contact is suitable for families where no significant risk has been identified.

Staff record arrival and departure time of contact. Staff offer assistance, however no close supervision takes place and no observation contact report is provided.

Handover Service

This service enables parents that do not wish to meet with the parent that the child(ren) reside with, to not meet, as staff facilitate the handover of the child(ren).

The parent then takes the child(ren) out for the duration of their contact time and returns them back to the centre or the agreed meeting point, where staff facilitate the child(ren) returning to their parent.

Handover can take place at an agreed location in the community or at one of our centres.

* The term connected other refers to grandparents, aunties and uncles, cousins, and those that have shared a close relationship with the child(ren).